New Years Eve Family Evening 2024 Visitors – FAQs
28 December 2024
PRE-ORDER DRINKS
We strongly recommend pre-ordering drinks for your table…
Having hundreds of people arrive to the venue at the same time, can cause there to be long queues at our bars and long wait times for drinks at the beginning of the evening.
Avoid waiting – by pre-ordering drinks either by contacting our box office team, or check out our online order portal (VisitOne – this link is sent with your tickets via email when booking).
The drinks will be brought out to your table on your arrival (we will prioritise your order, to minimise waiting) and you can get the party started as soon as you arrive!
You can also pre-order Champagne or Prosecco to be delivered to your table for the midnight countdown too.
To order a special discounted drinks package you can order by contacting our box office team, or clicking the ticket link already sent via email (this will be resent again 48 hours before your visit via SMS)
– Standard Drinks & Pre-Order Info
TIMINGS
Our doors will open at 7pm. Early arrivals cannot be admitted to the room, so please arrive from 7pm when the bars will be open and serving drinks.
Pre-ordering drinks avoids queues at the bars on arrival – so we encourage pre-ordering (see above).
We cannot take responsibility for children at any time during their visit, and they should be supervised by a parent/guardian at all times.
Entertainment will begin at 8.30pm and continue throughout the night. Entertainment consists of DJ, childrens entertainer, Super Hero Meet & Greets, face painting and glitter tattoos.
Bars will remain open for an hour after midnight. The Festival Suite will close at around 1am, and guests are welcome then to go into the Main Arena room for the after party.
FOOD
Tickets do not include food, but food upgrades can be pre-ordered via our ticket portal (Visit) or on the night from our ‘Viva Kitchen’ menu (Click Here)
Our kitchens will close at approximately 10pm
OTHER FAQs
- We accept cash and all major debit/credit cards – including ApplePay / Google Pay across all of our bars.
- Dress code is smart/relaxed (we encourage smart dress), but there is no sportswear or caps allowed to be worn in the venue.
- We operate security at the premises and we reserve the right of search bags/clothing on arrival. Any drinks being brought into the premises will be confiscated and entry may be refused if found bringing your own drinks into the venue.
- We operate a challenge 25 policy. Please bring appropriate ID if purchasing or consuming alcohol in the premises
- All payments balances must be made by 27th December at the latest. Any payment not received by this date will result in your booking be unfortunately cancelled and your deposit retained.
- We strongly recommend pre-booking a taxi if required, as they do not tend to rank outside the venue or in the vicinity on New Years Eve
OTHER USEFUL INFO
- General Frequently Asked Questions – Click Here
- Parking, Taxis and Transport – Click Here
- Show Booking Terms & Conditions – Click Here
- Disabled Access – Click Here
