Jingle Bells Ball Visitors – FAQs
10 December 2024
PRE-ORDER DRINKS
We strongly recommend pre-ordering drinks for your table…
Having hundreds of people arrive to the venue at the same time, can cause there to be long queues at our bars and long wait times for drinks at the beginning of the evening.
Avoid waiting – by pre-ordering drinks either from our special discounted Christmas packages (Click here PDF), or check out our online order portal (VisitOne – this link is sent with your tickets).
The drinks will be brought out to your table on your arrival (we will prioritise your order, so no waiting) and you can get the party started as soon as you arrive!
We also have special deals on Drinks tokens – which can be purchased to discount your drink purchases on the night.
To order a special discounted drinks package you can order by contacting our box office team, or clicking the ticket link already sent via email (this will be resent again 24 hours before your visit via SMS)
– Christmas Discounted Drinks Packages (PDF)
– Standard Drinks & Pre-Order Info
TIMINGS
Our doors will open at 6pm. Early arrivals cannot be admitted to the room, so please arrive from 6pm when the bars will be open and serving drinks.
Pre-ordering drinks avoids queues at the bars on arrival – so we encourage pre-ordering (see above).
We will start meal service as soon as most of your party has arrived (we will ask before we start serving the table)
PLEASE NOTE – We are finding delays to our food service are being caused by late arrivals – often 1 or 2 people who are running late or in the smoking area, and subsequently party organizers holding back food service for their group/party until everyone arrives.
This can have a wider impact on the food service throughout the venue, and whilst we will do our best to accommodate requests to delay serving – please have everyone seated as soon as you possibly can to avoid delays. This will help a great deal.
The show will commence at 8.30pm and run throughout the evening, with our DJ taking over after the show and our bars open until late.
FOOD
If you have purchased ‘Dinner & Show’ tickets, 3 course dining is included in your tickets.
We require pre-ordered meal choices as soon as possible, and at the very least 5 days before your visit. To see the menu and submit your meal choices online – click here.
If we do not receive menu choices in time, your party will be served the default menu – which is Soup, Turkey and Cheesecake.
If you have purchased ‘Show Only’ tickets, no food is included in your ticket purchase. We are limited in to what additional food we can serve on the night, due to the sheer volume of ‘Dinner & Show’ attendees. We cannot guarantee the snack menu will be available on the night unfortunately – so if you do want to dine, please consider upgrading to ‘Dinner & Show’ tickets.
OTHER FAQs
- We accept cash and all major debit/credit cards – including ApplePay / Google Pay across all of our bars.
- Dress code is relaxed (we encourage smart dress), but there is no sportswear or caps allowed to be worn in the venue.
- We operate security at the premises and we reserve the right of search bags/clothing on arrival. Any drinks being brought into the premises will be confiscated and entry may be refused if found bringing your own drinks into the venue.
- We operate a challenge 25 policy. Please bring appropriate ID if purchasing or consuming alcohol in the premises
- We do not allow secret Santa gifts, or gift bottles to be consumed in the venue.
- All payments balances must be made by 12th December at the latest. Any payment not received by this date will result in your booking be unfortunately cancelled and your deposit retained.
- At the end of the party night, you can stay in the Viva Main Arena where our DJ will continue the party until the late hours
OTHER USEFUL INFO
- General Frequently Asked Questions – Click Here
- Parking, Taxis and Transport – Click Here
- Show Booking Terms & Conditions – Click Here
- Disabled Access – Click Here
